Frequently Asked Questions (FAQ)

App Payment issues

I like to buy PeakFinder without using a creditcard

iOS (iPhone): You can use a iTunes Gift Card or ask a friend to gift PeakFinder from his iTunes account.

Android: You can use a Google Play Gift Card

App license

Moving license between iOS and Android

If you stayed on the same platform (iOS or Android) you can install PeakFinder directly on your smartphone by using the AppStore resp. Google Play App without paying again.

Moving the license from one store to the other is not possible. Unfortunately, the app stores do not provide this option. In this case you must buy PeakFinder again.

Android: Message 'Application license not found' appears

Please check if PeakFinder is listed under https://payments.google.com. Sometimes the Google License Server seems to have a problem. Please try the following:
  • Deactivate WLan (WiFi)
  • Restart PeakFinder (also consider to restart your smartphone)
  • Activate Wlan (WiFi) again. Other users could solve this issue by this trick.
If this is not working for you I'll refund the money and you try it again: Support Request

App usage issues

PeakFinder is heading to the wrong direction

To obtain the correct direction PeakFinder uses the compass sensor of your device. This sensor is not very precise and sensitive to magnetic fields. To get a better result move from any disturbance source. Additionally you can calibrate the compass by rotating the device with activated compass around every axis.

The compass is not working on my iPhone

Make sure that under ‘Settings->Location-Services->System Services (scroll down)’ the Setting ‘Compass Calibration’ is On.

General issues

I miss one or several peaks

PeakFinder uses the peak data mainly from openstreetmap.org (OSM). Openstreetmap.org is the Wikipedia of online maps. Everyone can add missing data this this project. The following video describes how to add new peaks: https://www.youtube.com/watch?v=tk6qMcusWEs.
It takes about 10-15 days until the data will be available in PeakFinder.

How can I embed PeakFinder on my website?

You'll find extended information on the page API.